Your company is growing. Your operations are not keeping up.
I design and implement the operational infrastructure that lets scaling companies execute reliably — especially when pursuing enterprise clients or entering regulated environments.
120%
Enrollment growth supported
$220K
Annual cost savings identified
12+
Years in operations leadership
The Operational Infrastructure Gap
Most scaling companies build their early operations organically. As teams grow, an infrastructure gap emerges — execution becomes harder because operational systems were never intentionally designed for this stage.
Operational Architecture
Responsibilities and ownership become unclear as teams expand
Workflows
Work stalls at handoffs between teams and functions
Governance & Documentation
No repeatable, auditable processes for enterprise readiness
Systems Alignment
Disconnected tools create poor visibility and inconsistent execution
Most companies never intentionally designed their operations for scale. This is where I come in.
What I Do
As a Fractional Head of Operations, I design and steward the operational infrastructure that allows scaling companies to execute reliably. I’m embedded in your organization — not delivering recommendations from a distance.
[LINK] View all services → [LINK]
- Operational architecture design
- Governance & documentation systems
- Cross-functional workflow development
- Execution visibility & reporting infrastructure
Operational Infrastructure Audit
A structured assessment of your operational architecture, workflows, and systems.
Learn more → [link to Services]
Infrastructure Design & Build
Design and implementation of scalable operational systems for reliable execution.
Learn more → [link to Services]
Fractional Head of Operations
Ongoing operational leadership as your company scales.
Learn more → [link to Services]
“
Rachel is a fantastic project manager and an expert communicator. She is sharp, precise, adapts quickly to change. Rachel leads with empathy, breaking down silos and building cohesion across the organization.
— Zach Waud, Former Manager
“
Rachel blends strategic insight with operational precision — translating complex goals into clear, scalable systems that actually work. Her deep knowledge of systems and process improvement sets her apart.
— Danielle DiVerde, Former Colleague
About Rachel
Operational expertise. Embedded partnership. Lasting systems.
I’m Rachel Young, a Fractional Head of Operations based in Spokane, WA, working with growth-stage companies nationwide. I don’t deliver recommendations from a distance — I build the operational infrastructure that turns growth from a source of chaos into a source of leverage.